Return Policy JH Zane promises to refund any item that you are not completely satisfied with. Get in touch with us on and we will then advise you on how best to proceed with your return. If you are a customer in the European Economic Area (EEA), you are entitled to 14 calendar days in which to return your order.

International customers are entitled to 28 days from the day you receive your order.

Please note that items should be returned and with tags in place. We will then issue a full refund minus the original postage cost. Your refund can take up to 10 working days to be processed and we will not be able to accept any returned items outside of our returns period.

In the rare chance you receive faulty goods, please return them to us and JH Zane will repair, replace or refund them (item permitting).

We strongly recommend using a trackable method of posting to protect you if your items are lost in the post as we regret we are not responsible for any items not received here. Please keep your postage receipt safe until your return has been processed.